Do we accept returns?
We currently do not offer returns for change of mind, incorrect size selection, or simply deciding that a piece isn't for you.
Please check our Size Guide carefully before placing your order.
If you're unsure about sizing, reach out to us before ordering. We'd much rather help you choose the right size than have a tiny human reject an otherwise perfectly good outfit.
Exchanges
We offer one exchange per order for eligible items. Exchange requests must be raised within 7 days of receiving your order.
To be eligible for an exchange, the garment must be:
- Unworn
- Unwashed
- Unaltered
- In its original condition
- With all original tags attached
- Returned with its original packaging
Once an item has been worn, washed, altered or damaged after delivery, it is no longer eligible for exchange.
Size exchanges
If you've ordered the wrong size, you can request an exchange within the 7-day exchange window. For customer-initiated size exchanges, the shipping cost for the exchange order is borne by the customer.
We offer one exchange per order, so please make sure the replacement size is the one you need. If the requested size is unavailable, we'll do our best to make it possible. If we're unable to arrange it, we'll issue store credit valid for 6 months.
Made-to-order sizes
Made-to-order sizes selected from our standard Gulabi Baby size chart are eligible for exchange, subject to the conditions above.
However, garments made using measurements specifically provided by the customer are not eligible for exchange. Please make sure your measurements are accurate before placing a measurement-based order.
Sale items
Sale items are final sale, with one exception: size exchanges are allowed, subject to availability.
If the requested size is unavailable, you may choose another available size or style of equivalent value. If neither option works, we'll issue store credit valid for 6 months.
Damaged, defective or incorrect items
We take our garment quality pretty seriously. If your order arrives damaged, defective or incorrect, please contact us within 3 days of receiving your order and send us clear photographs of the issue.
If the issue is confirmed to be a manufacturing defect, damage in transit or an incorrect item sent by us, Gulabi Baby will cover the shipping costs and arrange an appropriate exchange or resolution.
What counts as a defect?
Because our garments are handled by actual humans, tiny variations can happen. The following are generally considered acceptable and are not defects:
- Minor variations in print
- Slight colour variation
- Minor uneven stitching
- Loose threads
- Measurement variations of up to 0.5 inch
A significantly uneven seam or stitching issue may be considered a defect. If our finishing team happens to miss something, we're genuinely sorry about the inconvenience. Please let us know and we'll sort it out.
Damage caused after wearing, washing, ironing incorrectly or altering the garment is not considered a manufacturing defect.
What happens if my exchange size isn't available?
We'll always try our best to arrange the size you need. If we're unable to do so, we'll issue store credit valid for 6 months. Store credit can be used towards a future Gulabi Baby purchase.
International exchanges
At the moment, we do not offer exchanges on international orders. Please check your measurements and our Size Guide carefully before placing an international order.
How do I request an exchange?
Please contact us through WhatsApp or email within the applicable exchange window. Include:
- Your order number
- The item you'd like to exchange
- The reason for the exchange
- Clear photographs, where applicable
Our team will guide you through the next steps.
A little reminder
Please don't send an item back to us before contacting the team and receiving confirmation. We want to make sure we know what's coming back to us and can help you with the exchange properly.
And yes, please keep those tags on. We promise they have a purpose.
Refunds
We do not offer refunds for change of mind, incorrect size selection or customer-initiated exchanges.
Where a refund or other resolution is legally required or applicable due to a defective, damaged, incorrect or otherwise eligible product, it will be handled in accordance with the applicable circumstances and our policies.