Can I cancel my order?
You can request to cancel your order within 24 hours of receiving your order confirmation.
After 24 hours, your order may have already entered processing or production, and we may no longer be able to cancel it.
For made-to-order pieces, this is especially important because your garment may already have entered production.
How do I cancel my order?
Contact us through WhatsApp or email within the 24-hour cancellation window. Please include your order number so we can locate your order quickly. We'll confirm whether your cancellation can be processed.
What happens if my cancellation is approved?
If your cancellation is approved before the order enters processing, the payment will be refunded to the original payment method. Refund processing times may vary depending on your payment provider.
What if I request a cancellation after 24 hours?
We'll always try our best to help, but cancellation after the 24-hour window is not guaranteed. If the order has already been processed, packed or entered production, it may no longer be possible to cancel it.
For made-to-order pieces, once production has started, cancellation will generally not be possible.
What if my order has already been shipped?
Once an order has been dispatched, it cannot be cancelled. If you no longer want the order, please refer to our Exchange & Refund Policy for the applicable options.